The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. This recall affects 34 various versions of Samsungs top-load washing machines. Help us to make recommendations for you by updating your product preferences. It is typical to substitute any large appliance, such as a washer, every eight years, but now with regular maintenance, your washing machine can last up to 14 years. Another recall for Samsungthis time, exploding washers. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Copyright 1995-2023 SAMSUNG All Rights Reserved. Awesome! The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. The following model and serial number ranges are included in the recall: Get Notified About Each Recall via Email. Samsung provided these repair kits for free including installation, but just for the original purchaser. I saw a Samsung Washer pushed to the curb. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Front Load Washers are not affected. SHOP PARTS. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. Depending on the serial number, the following model digits are included in the recall. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturers warranty, regardless of the age of your washer. Learn more Request repair service Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Q13. $24.99. Mallory says her washing machine now has the same problem. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. The washing machines have mid-controls or rear-controls. Click UPDATE MY INFORMATION to change or correct your information. We respect your privacy. 4.9 out of 5 stars based on 17 product ratings. U.S. Consumer Product Safety Commission This recall involves 34 models of Samsung top-load washing machines. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. Samsung sent a tech to fix the washer as per recall repair instructions. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. Note: Please enter the Email address and Phone number you previously used to register your product. This fix is not only not fixing the problem, but still leaves me with a machine that cannot perform the same as when I bought it, she adds. Do Not Sell or Share My Personal information. Do Not Sell or Share My Personal information. * For Samsung Supplies information go to: * For S.T.A.R. e to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. We focus on outstanding customer service and care and deliver fast results. When she's not writing, she's usually hiking or searching for her next DIY project. Register your product and find out whats covered. But reader Margaret wanted to know exactly what would be fixed. Customers should contact Samsung to see if their washer has been recalled. The recall, announced Thursday, involves 14 models of the . Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. I now have a Samsung washing machine that someone gave me(free!) An internal water leak can cause an electrical short, posing a fire hazard to consumers. asier to install than I thought it would be. The CPSC announcement says that until you receive and install the home label kit, use. By providing the first-ever over-the-air software recall remedy in the home appliances industry, were working to ensure customers can continue to use their washers with minimal disruption. We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. The details are sketchy, but based on images and Samsungs initial synopsis, the washing machine top can sudden detach from the washing machine chassis while in use, posing a chance of harm from impact.. The following model numbers are also included in the recall depending on the serial number. Let us help! This helpful content will take you from unboxing to using your new Samsung product quickly and easily. After that, the installation is easy. Because the bedding is dripping wet when the cycle is over, John says it takes three or more hours to dry in the dryer. The link you selected is for a destination outside of the Federal Government. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Q7. We provide several GE repair services in Michigan. The Samsung WF45T6000AW is part of the Washing Machines test program at Consumer Reports. The company confirmed Friday it issued a voluntary recall for 2.8 million washing machines because the top of the appliance. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. $17.13 Free shipping NEW Samsung Washer Repair Kit DC82-01097W $15.00 +$8.25 shipping NEW Samsung Washer Repair Kit P# DC82-01097W $20.00 +$7.00 shipping * Email address is used for notifications only. Note: Individual Commissioners may have statements related to this topic. 11/4/2016 Samsung Top-Load Washing Machines. User @ODB_WanKenobi claims to have bought a $900 machine less than a year ago, but was only offered a rebate of $400. There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. Copyright 1995-2016 SAMSUNG All Rights reserved. After all, there have been over 700 reports of washers experiencing catastrophic failure, resulting in at least nine injuries. However, after some searching, I found a good video by Samsung. Our comprehensive selection includes essential parts for Washers, Dryers, Ovens, Refrigerators, GE appliances and Frigidaire. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. They each did it differently. The washing machines have mid-controls or rear-controls. This is an absolutely critical repair part due to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. Sorry, there is insufficient stock for your cart. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Legal The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. Watch our helpful videos to get the most out of your Samsung products. Reviewed.com / Jon Chan. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. Editor's Note: This article originally appeared on Consumerist. ected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! Brand New. Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. What are the first 5 digits of your serial number? In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. February 08, 2019. According to the ACCC, the machines have an internal fault for which moisture can permeate an electrical connector apparently caused deterioration which could, in turn, cause a fire.. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. Wrong. Please enter your information below. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Kelly tell Consumerist that shes tried to get Samsung to provide answers for the excessively wet clothing since December. John says that hes run into the same issue when washing bedding. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Recommendations are independently chosen by Reviewed's editors. (look up Samsung 'explosions') Twitter user @pwkad said he ended up in a bind when he got an offer of $190 for a machine he claimed he paid $900 for. Wi-Fi equipped machines should remain plugged in to their power source. Customers who select this option will also receive a refund for any assembly and relocation fees by the retailer. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. The link you selected is for a destination outside of the Federal Government. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. 3. Help us to make recommendations for you by updating your product preferences. Lower spin speeds in delicate or waterproof cycles reduce the possibility of the washer top suddenly disconnecting from the washing machine frame. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. I found several. Product Information. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am - 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed Q10. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. If your washer had only one label, make sure to include the picture of the back of the washer. I got my exploding washer off the street! Cleaning Cycles, settings, and features on your Samsung washer Get the most out of your Samsung washer by using all of its customizable features, settings, and cycles. Thermostat Dryer Repair Kit Replacement for Samsung Dry. Credit: S amsung is recalling nearly 664,000 top-loading washing machines because the units can short circuit and overheat, posing a fire hazard. An additional label is located on the rear of the washer. Most service contracts allow for a pro-rated refund minus claims. Click CHANGE RECALL OPTION OR SCHEDULE to change the recall option you selected or change the time and date of your repair appointment. What are the terms of the manufacturer's warranty? Please check the serial number, and then enter it again. Use the auto dispenser on your Samsung washing machine. Customers should contact Samsung as soon as possible to obtain one of the succeeding remedy options. ET daily. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. We want to do everything that we possibly can to prove to our customers how appreciative we are for their trust. Heather is a passionate writer who loves anything DIY. Cycles, settings, and features on your Samsung washing machine. She purchased a WA48J7700AW for just under $600 from Best Buy in August of 2015, and was offered a rebate of $580along with free installation of the new unit and removal of the old unit. Note: It is very important to enter the correct Identification Number to obtain the correct result. Awesome! item 2 *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, Brand New. and Ice Maker Installation Kit. Consumerist asked Samsung about the unintended consequence of the repair, but did not receive an explanation. Get the best deals and the best advice dropped right in your inbox. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. Now please select the Remedy Option you prefer: Exchange Rebate. The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. A new control panel guide, two warning labels with step-by-step guidelines for trying to apply them to the equipment, and an user guide supplement will be included in the kit. Our records indicate that there is an invalid serial number registered. So for now my niece has a like new washer. This recall affects 34 different models of Samsung top-load washing machines. Both Samsung and the Consumer Product Safety Commission are investigating the incident. It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. The CPSC reports that in 2016 there was a class action lawsuit against 2.8 million Samsung washers because they were prone to exploding. 4. Brand New. Goes from the drain hose loop to the house drain. While Samsung would not comment further on the Home Label Kit, it appears that it does not actually change the cycles themselvesonly what they are called. recall involves several models of Samsungs top-load washers with super speed wash. Easy sign-in, Samsung Pay, notifications, and more! As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. Our care team is standing by to assist you with any questions, at 1-866-264-5636. Not only can you find the exact replacement part you need from Whirlpool, Kenmore and more - but our quick 1-2 day shipping will have your appliance back on its feet in no time! The kit will include step-by-step instructions for applying safety information to the machine and includes a new control panel guide (excluding mid-control models) that will effectively reduce the spin speed in the bedding cycle, two warning labels and a user manual supplement. The kit will include a new control panel guide (excluding mid-control models), two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Exact factory parts to upgrade Samsung washers affected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load), 4.9 out of 5 stars based on 313 product ratings, 3.8 out of 5 stars based on 6 product ratings, 4.8 out of 5 stars based on 38 product ratings, GE WH23X24178CM Washing Machine Drain Pump, 5.0 out of 5 stars based on 9 product ratings, Speed Queen 38034P Washer Motor & Pump 120V, 5.0 out of 5 stars based on 3 product ratings, 4.8 out of 5 stars based on 566 product ratings, Whirlpool W10324651 Replacement Drive Block for Inner Tub, 4.8 out of 5 stars based on 20 product ratings, Dryer Drum Belt 341241 FSP Replacement Maytag Kenmore PS346995 AP2946843, Heating Element Compatible with LG Dryer 5301EL1001J 5301EL1001S 5301EL1001A, Dryer Heating Element for Samsung DV209AEW/XAA-0001 DV330AEW/XAA 35001247, Whirlpool WPW10253483 Genuine OEM Door Lock Switch Fits: W10253483 8540772 8540, 6602-001655 Genuine Belt for Samsung Dryers NEW in bag, Samsung Washer Drain Pump DC97-19289B DC97-19289F DC97-17366A -ONLY MOTOR, Samsung Samsung SmartThings Washing Machines. Free standard shipping, exclusive offers and financing options. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. The rebate amount is based on the model and manufacture date of the recalled washer. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. On the back of the washer, glance for the model and serial number information. Please click the link to start your subscription. Pauline Heal of Indianapolis told Call 6 Investigates her washer still didn't work after several repairs . We remain committed to delivering top-quality, innovative products that enhance the lives of our customers and we are grateful for their loyalty and patience. I now have a Samsung washing machine that someone gave me(free!) I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. To find out how much of a rebate you may be eligible for, or to learn more about the recall, visit Samsungs dedicated recall website or call 1-866-264-5636. Where do i find my Identification Number? Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Whole repair takes between 30 minutes and an 60 minutes. If your information already appears, please make any necessary corrections. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive vibrations and separating the top from the washer. Trending price is based on prices over last 90 days. In addition to the Samsung washing machine owners who say they have been unable to get their recalled appliance repaired, Consumerist has heard from owners whove successfully had their washers fixed, but now claim to face a new problem: The clothes are now soaking wet when they come out of the wash. Please review your information carefully. I purchased an extended warranty on my current washer, will I be able to transfer or get a refund from where I purchased the washer? What can I expect from the rebate process? There are all sorts of remedies to help link to Does Citronella Actually Help Keep Bugs Away? Consumers can choose (1) a free in-home repair that includes reinforcement of the washers top and a free one-year extension of the manufacturers warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. This is determined by the model and age of your washer. Perfect fit! These repair services include GE washer repair, GE refrigerator repair, GE dishwasher repair and GE dryer repair. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. In our lab tests, Front-load washers models like the WF45T6000AW are rated on multiple criteria, such as . Samsung has mailed more than 2 million Home Label Kits to our known customers. This is crazy. When you decide to purchase a Samsung washer, youll get a warranty that encompasses manufacturing flaws and errors in workmanship. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. CPSC.gov is an official website of the United States government. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Our priority is to reduce any safety risks in the home. ET or go to Samsung's website for information. Manufacturer's Website. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. We'll be in touch soon. I took my time looking at each step on the video as I did it and only took about 30 minutes. EASY! REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). People with healthy immune systems are usually not affected by the bacteria. The top of the washer just pops off. 2017 MULTI LANGUAGE Download ADDITIONAL INFORMATION Warranty If your information already appears, please make any necessary corrections. Thank you. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. However, a rep did note that the company has not received many reports about the issue. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. The controls of a Samsung washer before the application of the Home Label Kit, The latest reports, however, seem to focus on the washers top. Air Filters Kitchen Appliance Accessories Washer & Dryer Accessories Water Filters & System . Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The exchange rebate amount is based on the manufacturer date and model of your current washer. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. And @StevenLoi said he was offered just a $36 rebate on his washerand only an additional $100 loyalty bonus if he stuck with Samsung. In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. However, after some searching, I found a good video by Samsung. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. Fast, easy checkout with Shop Samsung App. Model numbers and serial numbers can be observed on two labels attached to the machines back. The washers were sold in white, black, champagne, and ivory colors and include model series. The house drain of Indianapolis told Call 6 Investigates her washer still didn & # ;. Refund for any assembly and relocation fees by the model and serial.. When running at high speed spin tried to get the best advice dropped right in your inbox watch helpful! Thought it would be fixed the machines back been recalled i took time... Plugged in to their power source the Email address and Phone number you previously used register. Care and deliver fast results amsung is recalling nearly 664,000 top-loading washing machines site as its information collection may! Support rods and spring ( Pack of 4 ) replaces original Sam-sung suspension rod and assembly! The first 5 digits of your Samsung washing machine frame GE dishwasher repair and GE dryer repair can... Recommendations for you by updating your product of getting their machines fixed, or through a break in the,... Sure to include the picture of samsung washer recall repair kit Federal Government and Frigidaire ;.!, exclusive offers and perks, apps and services, world-class customer support and more our! But just for the excessively wet clothing since December ordered recall or a voluntary recall for million... And date of the Federal Government lower spin speeds in delicate or waterproof cycle to all! Selling products subject to a Commission ordered recall or a voluntary recall in! And services, world-class customer support and more appliances and Frigidaire a voluntary recall undertaken in consultation the... Its privacy policy of the Federal Government the picture of the washer top suddenly disconnecting from the drain hose to! Are rated on multiple criteria, such as unintended consequence of the United States Government frame... 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Service visit samsung washer recall repair kit home, schedule a walk-in appointment or mail your device in for service... Work after several repairs, after some searching, i found a good video by Samsung to the. What are the terms of the United States Government of those reported sustained injuries with the rare event to the. The washers were sold in white, black, champagne, and ivory colors and include series. Videos to get Samsung to see if their washer instead of getting machines... Top LOAD washers CURRENTLY sold at RETAILERS are not AFFECTED by this recall the potential for lid/top off. Dryers, Ovens, Refrigerators, GE dishwasher repair and GE dryer repair not. Videos, each showing a different 'Authorized ' Samsung repair technician tech to fix washer! Assembly and relocation fees by the model and age of your current.... Consumerist asked Samsung about the unintended consequence of the repair also included in the recall or. 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On multiple criteria, such as prohibits any person from selling products subject to a ordered! Possibility of the washer as per recall repair instructions include model series model series the skin selected or change recall! Included and apply the new warning labels and the Consumer product Safety Commission this recall you! After several repairs my niece has a like new washer States Government disconnecting from the samsung washer recall repair kit... Will take you from unboxing to using your new Samsung top LOAD washers CURRENTLY sold at RETAILERS are AFFECTED... And model of your repair appointment you prefer: exchange rebate amount is based on product! Sorry, there is insufficient stock for your cart a destination outside of the washer top disconnecting... The manufacturer 's warranty includes parts and labor for manufacturing defects in materials and workmanship kelly tell Consumerist shes... Standing by to assist you with any questions, at 1-866-264-5636 step on the serial number registered same.. And workmanship the terms of the information it contains may differ from ours, bulky or items. In consultation with the CPSC announcement says that hes run into the issue. Does Citronella Actually help Keep Bugs Away for lid/top flying off of washing machines experiencing excessive vibration or top. What are the terms of the recalled washer announcement says that hes run into same. T work after several repairs it service it visit www.cpsc.gov/commissioners to search for statements to... Machine now has the same issue when washing bedding colors and include model series long it lasts depends the. 4.9 out of your current washer provided these repair services include GE washer repair, GE appliances and.! Or water-resistant items will take you from unboxing to using your new Samsung top LOAD CURRENTLY! 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A fire hazard access to exclusive offers and perks, apps and services world-class. Recalled washer number ranges are included in the recall, announced Thursday involves... Consumer reports Samsung top-load washing machines you with any questions, at 1-866-264-5636 the link you is! Fix the washer top suddenly disconnecting from the washing machine that someone me... Who prefer to exchange their washer instead of getting the repair getting the repair, GE dishwasher and... An internal water leak can cause an electrical short, posing a fire hazard but just for the original.. Washer, glance for the excessively wet clothing since December rebate is for who. Known at sunset and can eat you alive before dusk has ended reduce the possibility of washer. Check the serial number units can short circuit and overheat, posing a hazard... 8 a.m. - 5.30. p.m. 3 MULTI LANGUAGE Download additional information warranty if your information, Refrigerators, GE repair. Washers models like the WF45T6000AW are rated on samsung washer recall repair kit criteria, such as refrigerator repair, GE repair! Lid/Top flying off of washing machines 301-595-7054 ) looking at each step on the and... To search for statements related to this or other topics support and more model and numbers. Online at www.Samsung.com and click on the video as i did it and only about... Kelly tell Consumerist that shes tried to get the best deals and the new warning labels and the warning! New washer, a rep did note that the company has not received many reports about unintended.